Have you ever made a snap judgement about a coworker, friend, or stranger upon meeting them for the first time? It’s okay -- we all do that from time to time. And it’s because first impressions are based on a combination of body language and communication habits, and the good news is that you can control both.
The importance of your behavior is amplified when you are a small business owner because your next big deal could depend on body language! As a SBO, there are many times when you will have people watching you attentively. You want to make sure that their attention ends with them considering you to be a polished professional and nothing less. So how do you make that happen? Here are some communication tips to help:
Use eloquent body language
Meeting someone for the first time can make people nervous. Speaking in front of a crowd can also expose people’s nerves. But that doesn’t mean that your body has to reveal your anxiety. You can make sure that you seem calm and put-together if you make a conscious effort to move your body slowly. Even if you feel as antsy as a frightened squirrel, gesturing slower than you typically would makes it seem like you are secure and bold.
Use eye contact wisely
Eye contact presents confidence and strength, but it can also present anger and a confrontational attitude. So how do you know where to draw the line? It’s tricky, but gender can help us to select the times when eye contact is a good thing, and when it’s something that you want to manage carefully.Studies have shown that women are typically pleased to have a significant amount of eye contact. For women, eye contact shows that you are paying attention, that you are interested, and that you know what you are talking about when you are speaking.
For men, on the other hand, there is a limit on how much eye contact they typically find appropriate. The same study indicated that while a healthy amount of eye contact is a good thing that shows confidence and knowledge, there is a limit. Men can feel threatened if they feel like they are being stared at.
Be sure to hold eye contact with people when you’re first meeting them, but be sensitive to the fact that you may be using too much. Pay attention to the body language of the person/people with whom you are speaking, and adjust yours to meet theirs.
Speak slowly and carefully
The things that you say are important, but the way that you say them can be even more importantly. If you were in an emergency situation and someone was asking you to be calm, but they were screaming and seemed to be in a state of terror, their request probably wouldn’t do much good. Think about the mood that you give to your words with the delivery you assign to them, so that you can be sure that you convey the message that you want to.
Keep these tips in mind during your day-to-day interactions so that you will display to everyone that you are a confident, polished professional.
What do you do to present a good demeanor in the workplace?To get started with your own small business as a vending machine operator, give All4U a call today at (800) 584-8887. Vending. Your way.